Setting up a logistics email for Wilson
What is the logistics email used for?
Your logistics email is the email address Wilson will use to send and receive messages on your behalf. Think of it as Wilson’s digital desk — it’s where he’ll:
Receive shipment requests (from your team, systems, or documents)
Send quotes and booking confirmations to carriers
Share pickup details with shippers and delivery details with consignees
Send tracking updates and shipment status notifications to your team
This allows Wilson to coordinate freight the same way a human would — by email — without changing how your team or partners work.
Why do I need to create one?
To give Wilson access to your shipping workflows, we need to set up a dedicated inbox where all freight-related communication can happen. This keeps things organized and lets Wilson operate without interrupting other business functions or emails in your main inbox.
Creating a separate email helps:
Keep communication professional and consistent (e.g., logistics@yourcompany.com)
Prevent confusion with other internal messages
Easily manage or forward logistics emails to multiple team members if needed
How to create a new email
Here are a few quick-start options depending on your email provider:
Before you get started:
Creating a new email address can only be done by a Google Workspace Admin user. A company Admin or IT team can help create the email if you do not have access.
Make sure you have the new email + password once it's created, as you'll need this to connect to it your Cartage account.
What is the logistics email used for?
Your logistics email is the email address Wilson will use to send and receive messages on your behalf. Think of it as Wilson’s digital desk — it’s where he’ll:
Receive shipment requests (from your team, systems, or documents)
Send quotes and booking confirmations to carriers
Share pickup details with shippers and delivery details with consignees
Send tracking updates and shipment status notifications to your team
This allows Wilson to coordinate freight the same way a human would — by email — without changing how your team or partners work.
Why do I need to create one?
To give Wilson access to your shipping workflows, we need to set up a dedicated inbox where all freight-related communication can happen. This keeps things organized and lets Wilson operate without interrupting other business functions or emails in your main inbox.
Creating a separate email helps:
Keep communication professional and consistent (e.g., logistics@yourcompany.com)
Prevent confusion with other internal messages
Easily manage or forward logistics emails to multiple team members if needed
How to create a new email
Here are a few quick-start options depending on your email provider:
Before you get started:
Creating a new email address can only be done by a Google Workspace Admin user. A company Admin or IT team can help create the email if you do not have access.
Make sure you have the new email + password once it's created, as you'll need this to connect to it your Cartage account.
Google Workspace (Gmail)
Click the menu icon in your Google account. Click on 'Admin'. This will direct you to the Google Admin console.
On the left side, Click Directory > Users > Add a user
Create a new user for Wilson. You can name it however you want, ex: 'wilson@yourdomain.com', or 'logistics@yourdomain.com'.
Create a new user for Wilson. You can name it however you want
ex: 'wilson@yourdomain.com' or 'logistics@yourdomain.com'
Save the new email + password. You'll need them to connect the email to your Cartage account during onboarding. Click Copy Password and paste it somewhere you can find it again. Or click Preview And Send and email the account details to yourself.
Microsoft 365 / Outlook
Open your Microsoft Admin Center (Only Workspace Admins have access)
Go to Users > Active users
Click Add a user
Set a name like "Wilson" or "Logistics"
Create the email (e.g. logistics@yourdomain.com)
Save the email address and login details (you'll need these to connect the domain within Cartage)
Other Providers
Set up a new email account or alias through your domain/email host. You may need help from your IT team or provider’s support.
What to do once it’s set up
Once the new inbox is live, share the email with your onboarding rep or enter it in your intake form. We’ll use it during setup to connect Wilson with your Cartage account.
Microsoft 365 / Outlook
Open your Microsoft Admin Center (Only Workspace Admins have access)
Go to Users > Active users
Click Add a user
Set a name like "Wilson" or "Logistics"
Create the email (e.g. logistics@yourdomain.com)
Save the email address and login details (you'll need these to connect the domain within Cartage)
Other Providers
Set up a new email account or alias through your domain/email host. You may need help from your IT team or provider’s support.
What to do once it’s set up
Once the new inbox is live, share the email with your onboarding rep or enter it in your intake form. We’ll use it during setup to connect Wilson with your Cartage account.
Mobile
Office
3661 Buchanan St Floor 3
San Francisco, 94123