Furniture
Ergomotion Brings Freight into the Future
Overview
Ergomotion builds innovative adjustable bed bases and is pushing sleep wellness forward with smart, connected products. To keep operations as modern as their brand, they brought on Wilson, Cartage’s AI logistics coordinator—embedded like a teammate, not another TMS.
The Problem
Freight execution was bogged down by manual work:
Packing lists had to be read, re-keyed, and reconciled
Order and shipment consolidation decisions were informal and kept in people’s heads.
Warehouses and consignees needed precise comms (threads, formats, special handling, scheduling and planning)
LTL and FTL procurement required totally different workflows
What Wilson Does
Wilson runs the day-to-day workflow end-to-end, following Ergomotion’s exact rules:
Understands documents: extracts shipment data from packing lists, looks up SKU weights/dims, consolidates shipments intelligently
Coordinates stakeholders: sends warehouses the packing lists and BOLs they expect, notifies consignees proactively, posts in-transit updates in-thread
Manages carriers: routes by preferences, automates LTL rating, handles FTL procurement + negotiation, generates and sends rate confirmations
Books + documents correctly: creates BOLs and keeps email thread continuity (packing slip → BOL in the same thread)
Escalates only when needed: runs a structured task list and flags missing info or decisions for humans
Why it's Different
Wilson is rules-based and precise:
Uses original documents (preserves barcodes/formats)
Keeps clean thread continuity (no new email chaos)
Executes customer-specific booking logic consistently
Result
Ergomotion moved freight operations into a modern, scalable workflow—reducing manual touches, improving visibility for consignees, and freeing the team from the daily logistics grind.
